Terms & Conditions
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Tolbooth Miniatures Ltd relationship with you in relation to this website. The term Tolbooth miniatures Ltd or “us” or “we” refers to the owner of the website whose registered office is 20 Cow Wynd, Falkirk, FK1 1PU. Our company registration number is Scotland:255638. The term “you” refers to the user or viewer of our website.
 
The use of this website is subject to the following terms of use:
 
  • The content of this website is subject to change without notice.
 
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
 
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your responsibility to ensure that any products, services or information available through this website meet your specific requirements.
 
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
 
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
 
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
 
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
 
  • You may not create a link to this website from another website or document without Tolbooth Miniatures Ltd prior written consent.
 
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Scotland, England and Wales.  
Payment The price payable for the goods you order is as set out on our website at the time you place your order.
We must receive payment for the whole of the price of the goods you order, and any applicable charges for carriage, before your order can be accepted unless we have agreed otherwise in advance in writing. We accept payment via Pay Pal.
Availability While we endeavor to meet all orders as quickly as possible, if the products requested are currently not in stock or otherwise unavailable to supply  and paid for by you, will be accepted as advance orders. Whilst in transit by Royal Mail / Courier Company, Tolbooth Miniatures Ltd can accept no responsibility for delays on behalf of these third parties. We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).
 
 
Delivery By placing your order, you are accepting our terms. All items are sent Recorded Delivery / Courier and a signature will be required upon delivery of your order. We will notify you when your item has been dispatched, please ensure someone is available to receive goods. If delivery is attempted but is not successful, and the order is returned to us, we reserve the right to charge for subsequent delivery attempts. If further charges arise we shall not be liable for payment of these charges.
Damaged Items All items will be securely packed to avoid damage. In the unlikely event of damage on receipt, please contact us before returning as different return conditions may apply. You must contact us within 24 hours of receipt. Please keep all packaging until you have contacted us, as it may have to be returned to us with the damaged items.
Returns If you are not satisfied with a product we will replace the item or refund the price if the product and packaging is returned to us in good condition, within 14 days of receipt. Please note that return postage is your responsibility. We do not refund on Dolls Houses or Shipping costs.
Refunds will be made within 30 days of the date the returned goods are received.
Safe return of the goods is your responsibility. You must return items using a First Class Signed for service or suitable alternative that shows goods signed upon receipt and also insures against any loss / damage should it occur during transit.
Your statutory rights are not affected.
Payment
Tolbooth Miniatures Ltd take your protection very seriously, we use Pay Pal for your payment protection.
It is no longer necessary to create a Pay Pal account in order to pay using Pay Pal. You can now pay using a credit/debit card via Pay Pal in the same way as you would through any other payment gateway. We also accept Cheque, postal order or credit or debit card by phone. If sending a cheque or postal order please make payable to : Tolbooth Miniatures Ltd. Your order will be sent once your cheque has been recieved and processed.
All prices are in £ sterling. 

Delivery & Prices
Delivery is based on working days. We do not dispatch on a Saturday, Sunday, Monday or UK Bank Holidays.
UK Mainland – We will endeavour to deliver your order within 5 working days (subject to availability).
Overseas – Including UK Islands & Ireland, we will endeavour to deliver your order within 7 working days (subject to availability).
All items are sent Recorded Delivery / Courier and a signature will be required upon delivery of your order. We will notify you when your item has been dispatched, please ensure someone is available to receive goods. If delivery is attempted but is not successful, and the order is returned to us, we reserve the right to charge for subsequent delivery attempts. If further charges arise we shall not be liable for payment of these charges.

Dolls Houses – Are available to UK mainland customers only and sent by courier, carriage free. We will not generally supply Dolls Houses/Basements etc. Internationally except by special arrangement and subject to extra charges.
Non EU – Orders may be subject to customs and duties which are payable by you upon receipt of order. You may want to check with your local Customs Department for charges before placing an order.

FREE UK shipping on all orders over £50.00.
Smaller UK orders will be charged at £6.20 postage & packaging.

FREE International shipping on orders over £100.00. (this does not included dolls houses or basements, these are only sent by special arrangement with appropriate shipping costs).
Smaller International orders will be charged at £12.95 postage & packaging.
 

Terms & Conditions